Data processing information

Acceptance date: 2024-07-01

Data controller

Name: Fanbase Kft. 

Headquarters: 4029 Debrecen, Fényes udvar 13, 7th floor, door 24

Mailing address, complaint handling: 4029 Debrecen, Fényes udvar 13, 7th floor, door 24

Email: info@fanbaseshop.eu

Website: https://fanbaseshop.eu

Hosting provider

Name: Rackforest Zrt.

Mailing address: 1132 Budapest, Victor Hugo Street 11. 5th floor. B05001.

Email address: info@rackforest.com

Phone number: +36 1 211 0044

Description of data processing carried out during the operation of the webshop

This document contains all relevant data management information regarding the operation of the webshop, in accordance with the General Data Protection Regulation of the European Union 2016/679 (hereinafter: Regulation, GDPR) and Act CXII of 2011 (hereinafter: Infotv.).
 

What is a cookie?

The Data Controller uses so-called cookies when visiting the website. A cookie is a package of information consisting of letters and numbers that our website sends to your browser in order to save certain settings, make it easier to use our website and help us collect some relevant, statistical information about our visitors.

Some cookies do not contain personal information and are not suitable for identifying an individual user, but some contain a unique identifier - a secret, randomly generated string of numbers - that is stored on your device, thereby ensuring your identification. The operating period of each cookie is included in the relevant description of each cookie.

Legal background and legal basis of cookies:

We basically distinguish three types of cookies: cookies that are essential for the proper functioning of the Website, cookies for statistical purposes, and cookies for marketing purposes.

The legal basis for data processing is your consent pursuant to Article 6(1)(a) of the Regulation in the case of cookies for statistical and marketing purposes, and the legitimate interest necessary to ensure the operation of the Website pursuant to Article 6(1)(f) of the Regulation in the case of cookies necessary for operation.

The main characteristics of the cookies used by the website:

Cookies that are essential for operation:

If you do not accept the use of these cookies, certain features may not be available to you.

Strictly Necessary Cookies: These cookies are essential for the use of the website and enable the use of basic functionalities of the website. Without them, many of the website's functionalities will not be available to you. The lifespan of these types of cookies is limited to the duration of the session only.

Session cookies: These cookies store the visitor's location, browser language, payment currency, and their lifespan is until the browser is closed or a maximum of 2 hours.

Age-restricted content cookie: These cookies record the fact of approval of age-restricted content and that the data subject is over 18 years old, their lifespan lasts until the browser is closed.

Recommended products cookie: Records the list of products you want to recommend for the "recommend to a friend" function. Lifespan is 60 days.

Mobile version, design cookie: Detects the device the visitor is using and switches to full view on mobile. Lifespan 365 days.

Cookie acceptance cookie: When you arrive at the site, you accept the statement about storing cookies in the warning window. Its lifespan is 365 days.

Backend ID cookie: The ID of the backend server serving the page. Its lifespan lasts until the browser is closed.

currency Stores the customer's currency. Lifespan is 30 days.

externaFontsLoaded Helps load fonts. The cookie has a lifetime of 3 weeks.

NOCHACHE Speeds up website loading. Cookie lifetime: session length.

previousURL Save the previously visited page. Cookie lifetime: the length of the session.

PHPSESSID Used to identify the login. Cookie lifetime: the length of the session.

Cookies for statistical purposes:

Google Analytics cookie: Google Analytics is Google's analytics tool that helps website and app owners get a better understanding of their visitors' activities. The service may use cookies to collect information and report on website usage statistics without personally identifying visitors to Google. The main cookie used by Google Analytics is the "__ga" cookie. In addition to reporting on website usage statistics, Google Analytics, together with some of the advertising cookies described above, may also be used to show more relevant ads in Google products (such as Google Search) and across the web.

Cookies to improve user experience: These cookies collect information about the user's use of the website, for example, which pages are visited most often or what error messages are received from the website. These cookies do not collect information that identifies the visitor, i.e. they work with completely general, anonymous information. We use the data obtained from them to improve the performance of the website. The lifespan of this type of cookie is limited only to the duration of the session.

Last viewed product cookie: Records the products that were last viewed by the visitor. Their lifespan is 60 days.

Last viewed category cookie: Records the last viewed category. Lifespan is 60 days.

Cart cookie: Records the products placed in the cart. Lifespan 365 days.

Smart offer cookie: Records the conditions for displaying smart offers (e.g. whether the visitor has already been to the site, whether they have an order). Lifespan is 30 days.

referral Helps identify the previous source of visits. The cookie has a lifespan of 3 months.

Marketing cookies:

Google Ads cookie When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies, such as NID and SID cookies, to personalize the ads you see on Google products, such as Google Search. For example, Google uses such cookies to remember your recent searches, your previous interactions with ads or search results from individual advertisers, and your visits to advertisers' websites. AdWords conversion tracking uses cookies. Cookies are placed on a user's computer when a person clicks on an ad to track sales and other conversions resulting from an ad. Some common uses of cookies include: selecting ads based on what is relevant to the user, improving campaign performance reporting, and avoiding showing ads that the user has already seen.

Remarketing cookies: May be displayed to previous visitors or users when they browse other websites on the Google Display Network or search for terms related to your products or services.

Facebook pixel (Facebook cookie) The Facebook pixel is a code that is used to report on conversions on the website, create target audiences, and provide the website owner with detailed analysis data about the use of the website by visitors. With the help of the Facebook pixel, you can display personalized offers and advertisements to website visitors on the Facebook interface. You can read Facebook's data management policy here: https://www.facebook.com/privacy/explanation

You can find more information about deleting cookies at the following links:

Google Consent Mode v2

The Data Controller has integrated Google Consent Mode v2 into its website and provides the management of consents and refusals based on the new version through its cookie panel. Based on Google Consent Mode v2, Google uses two additional flags in addition to the previous two ( analytics_storage , ad_storage ) which will be used to store and read cookies for statistical and advertising purposes:

These two switches are used to determine whether the storage and reading of cookies for statistical and advertising purposes is permitted.

Data processed for the purpose of concluding and fulfilling contracts

In order to conclude and fulfill a contract, several data processing cases may be implemented. We inform you that data processing related to complaint handling and warranty administration will only be implemented if you exercise one of the aforementioned rights.

If you do not make purchases through the webshop, but are only a visitor to the webshop, then the provisions on data processing for marketing purposes may apply to you if you give us your consent for marketing purposes.

The data processing carried out for the purpose of concluding and fulfilling contracts is described in more detail:

Contact us

For example, if you contact us via email, contact form, or phone with a question about a product. Prior contact is not mandatory, and you can order from the webshop at any time without doing so.

 

Processed data
Data provided by you when contacting us.

 

Duration of data processing
We only process the data until the contact is completed.

 

Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller by contacting us. [Data processing pursuant to Article 6(1)(a) of the Regulation]

Registration on the website

By storing the data provided during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to provide their data again when making a new purchase). Registration is not a condition for concluding a contract.

 

Processed data
During data processing, the Data Controller processes your name, address, telephone number, e-mail address, the characteristics of the purchased Goods and the date of purchase.

 

Duration of data processing
Until the withdrawal of consent.

 

Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller upon registration [Data processing pursuant to Article 6(1)(a) of the Regulation]

Order processing

When processing orders, data processing activities are necessary to fulfill the contract.

 

Processed data
During data processing, the Data Controller processes your name, address, telephone number, e-mail address, the characteristics of the purchased Goods, the order number and the date of purchase.

If you have placed an order in the webshop, data processing and providing data is essential for the fulfillment of the contract.

 

Duration of data processing
We process data for 5 years according to the civil law statute of limitations.

 

Legal basis for data processing
Performance of the contract. [Data processing pursuant to Article 6(1)(b) of the Regulation]

Issuance of the invoice

The data processing process is carried out in order to issue invoices in accordance with the law and to fulfill the obligation to retain accounting documents. Pursuant to Section 169 (1)-(2) of the Accounting Act, business companies must retain accounting documents that directly and indirectly support the accounting settlement.

 

Data processed
Name, address, email address

 

Duration of data management
Issued invoices must be kept for 8 years from the date of issue of the invoice, pursuant to Section 169 (2) of the Hungarian Revenue Act.

 

Legal basis for data processing
Pursuant to Section 159 (1) of Act CXXVII of 2007 on Value Added Tax, the issuance of an invoice is mandatory and it must be kept for 8 years pursuant to Section 169 (2) of Act C of 2000 on Accounting [Data processing pursuant to Article 6 (1) c) of the Regulation].

Data processing related to the transport of goods

The data processing process takes place in order to deliver the ordered product.

 

Processed data
Name, address, email address, telephone number.

 

Duration of data management
The Data Controller processes the data until the delivery of the ordered goods.

 

Legal basis for data processing
Performance of a contract [Data processing pursuant to Article 6(1)(b) of the Regulation].

Recipients and data processors of data processing related to the transport of goods

Name of the recipient: GLS General Logistics Systems Hungary Package Logistics Kft.

The addressee's registered office is: 2351 Alsónémedi, GLS Európa u. 2.

Recipient's phone number: 06-29-88-67-00

Recipient's email address: info@gls-hungary.com

Recipient's website:  https://gls-group.eu/HU/hu/home

 

The courier service assists in the delivery of the ordered goods based on a contract concluded with the Data Controller. The courier service processes the personal data received in accordance with the data processing information available on its website.

 

Name of the recipient: Magyar Posta Private Limited Company

The addressee's registered office is: 1138 Budapest, Dunavirág utca 2-6.

Recipient's phone number: +36-1/767-8200

Recipient's email address: ugyfelszolgalat@posta.hu

Recipient's website:  posta.hu

 

The courier service assists in the delivery of the ordered goods based on a contract concluded with the Data Controller. The courier service processes the personal data received in accordance with the data processing information available on its website.

 

Handling warranty and guarantee claims

Warranty and guarantee claims must be processed in accordance with the rules of Decree 19/2014 (IV. 29.) of the Ministry of National Education, which also determines how your claim should be handled.

 

Managed data

When handling warranty and guarantee claims, we must act in accordance with the rules of Decree 19/2014 (IV. 29.) of the Ministry of National Economy.

Based on the regulation, we are obliged to record a report on the warranty or guarantee claim reported to us, in which we record:

  1. your name, address and declaration that you consent to the processing of your data recorded in the minutes as specified in the regulation,
  2. the name and purchase price of the movable property sold under the contract concluded between you and us,
  3. the date of performance of the contract,
  4. the date of the error report,
  5. a description of the error,
  6. the right you wish to assert based on your warranty or guarantee claim, and
  7. the method of settling the warranty or guarantee claim or the reason for rejecting the claim or the right sought to be enforced based on it.

If we receive the purchased Goods from you, we must issue a receipt stating:

  1. your name and address,
  2. the data necessary to identify the thing,
  3. the date of receipt of the item, and
  4. the time when you can receive the repaired item.

 

 

Duration of data processing
The enterprise is obliged to keep the minutes of the consumer's warranty or guarantee claim for three years from the date of its recording and to present them to the supervisory authority upon request.

 

Legal basis for data processing
The legal basis for data processing is compliance with legal obligations pursuant to Regulation 19/2014 (IV. 29.) of the Ministry of National Education and Culture [Section 4 (1) and Section 6 (1)] [Data processing pursuant to Article 6 (1) c) of the Regulation].

Handling other consumer complaints

The data processing process is carried out in order to handle consumer complaints. If you have contacted us with a complaint, data processing and the provision of data is essential.

 

Processed data
Customer name, phone number, email address, content of complaint.

 

Duration of data processing
Warranty complaints are kept for 3 years in accordance with the Consumer Protection Act.

 

Legal basis for data processing
It is your voluntary decision whether to contact us with a complaint, however, if you contact us, we are obliged to keep the complaint for 3 years pursuant to Section 17/A. (7) of Act CLV of 1997 on Consumer Protection [Data processing pursuant to Article 6 (1) c) of the Regulation].

Data processed in connection with the verification of consent

During registration, ordering, or subscribing to the newsletter, the IT system stores the IT data related to the consent for later proof.

 

Data processed:
Date of consent and IP address of the data subject.

 

Duration of data processing
Due to legal requirements, consent must be proven later, therefore the duration of data storage is limited to the limitation period following the termination of data processing.

 

Legal basis for data processing
This obligation is provided for in Article 7(1) of the Regulation. [Data processing pursuant to Article 6(1)(c) of the Regulation]

Data processing for marketing purposes

Data processing related to sending newsletters

The data processing process is carried out for the purpose of sending newsletters.

 

Processed data
Name, address, email address, telephone number.

 

Duration of data processing
Until the data subject withdraws their consent.

 

Legal basis for data processing
Your voluntary consent, which you provide to the Data Controller by subscribing to the newsletter [Data processing pursuant to Article 6(1)(a) of the Regulation]

Data processing related to sending and displaying personalized advertising

The data processing process is carried out in order to send advertising content that is relevant to the interests of the data subject.

 

Processed data
Name, address, email address, telephone number.

 

Duration of data processing
Until the withdrawal of consent.

 


Legal basis for data processing

Your voluntary, specific consent, which you provide to the Data Controller during data collection [Data processing pursuant to Article 6(1)(a) of the Regulation]

Remarketing

Data management as a remarketing activity is implemented using cookies.

 

Data processed
Data processed by cookies as defined in the cookie policy.

 

Duration of data management
The data storage period of the given cookie, more information is available here:

Google general cookie information:
https://www.google.com/policies/technologies/types/


Google Analytics information:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=hu


Facebook information:
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

 

The legal basis for data processing is
your voluntary consent, which you provide to the Data Controller by using the website [Data processing pursuant to Article 6(1)(a) of the Regulation].


OTP SimplePay online bank card payment data transfer statement

I acknowledge that the following personal data stored by the data controller Fanbase Kft. (4029 Debrecen, Fényes udvar 13. 7/24) in the user database of https://fanbaseshop.eu will be transferred
to OTP Mobil Kft., as the data processor. The scope of the data transmitted by the data controller is as follows:
Customer name, company name (if any), address, e-mail address, telephone number .
The nature and purpose of the data processing activity carried out by the data processor can be viewed in the SimplePay Data Processing
Information, at the following link:
https://simplepay.hu/adatkezelesi-tajekoztatok/

 

Processed data
Customer name, company name (if any), address, e-mail address, telephone number

 

Duration of data processing

 

Legal basis for data processing

Further data processing

If the Data Controller intends to carry out further data processing, it will provide prior information on the essential circumstances of the data processing (legal background and legal basis of data processing, purpose of data processing, scope of data processed, duration of data processing).

Recipients of personal data

Data processing for the storage of personal data

Name of the data processor: Rackforest Zrt.

Contact details of the data processor:

Phone number: +36 1 211 0044

Email address: info@rackforest.com

Headquarters: 1132 Budapest, Victor Hugo Street 11, 5th floor, B05001.

Website: https://rackforest.com/

The Data Processor stores personal data based on a contract concluded with the Data Controller. It is not authorized to view personal data.

Data processing activities related to sending newsletters

Name of the company operating the newsletter sending system:  Fanbase Kft.

Registered office of the company operating the newsletter system: 4029 Debrecen, Fényes udvar 13.

Telephone number of the company operating the newsletter sending system: +36 50 138 08 24

Email address of the company operating the newsletter system:  info@fanbaseshop.eu

Website of the company operating the newsletter system: https://fanbaseshop.eu

The Data Processor participates in the sending of newsletters based on a contract concluded with the Data Controller. In doing so, the Data Processor processes the name and e-mail address of the data subject to the extent necessary for sending the newsletter.

Billing-related data processing

Name of the data processor: Billingo Technologies Private Limited Company

The data processor's registered office is: 1133 Budapest, Árbóc utca 6, 1st floor.

Data processor's telephone number:   +36-1/500-9491

Data processor's email address: hello@billingo.hu

The data processor's website: https://www.billingo.hu/

The Data Processor cooperates in the registration of accounting documents based on a contract concluded with the Data Controller. In the course of this, the Data Processor processes the name and address of the data subject to the extent necessary for the accounting registration, for a period in accordance with Section 169 (2) of the Personal Data Act, and then deletes it.

Data processing related to online payments

Name of the data controller:  PayPal (Europe) S.à rl et Cie, SCA

The registered office of the data controller is:  22-24 Boulevard Royal L-2449 Luxembourg

Data controller's telephone number: 

Data controller's email address: 

The data controller's website:  https://www.paypal.com/

The payment service provider participates in the implementation of the Online payment based on a contract concluded with the Data Controller, for which purpose data is transferred to the online payment service provider during the purchase process. In the process, the online payment service provider processes the billing name, name and address of the data subject, the order number and date in accordance with its own data management rules.

The purpose of data transmission is to provide the online payment service provider with the transaction data necessary for the payment transaction initiated by the online payment service provider related to the purchase.

Legal basis for data transfer: performance of the contract concluded between you and the Data Controller pursuant to Article 6(1)(b) of the Regulation, which includes payment by the buyer, and in the case of online payment, data transfer pursuant to this point is required for payment

Name of the data controller:  OTP Mobil Szolgáltató Kft.

The data controller's registered office is:  1143 Budapest, Hungária krt. 17-19.

Data controller's telephone number:   +36 1/20/30/70 3-666-611

The data controller's e-mail address:  ugyfelszolgalat@simple.hu

The data controller's website:  https://simplepay.hu/

The payment service provider participates in the implementation of the Online payment based on a contract concluded with the Data Controller, for which purpose data is transferred to the online payment service provider during the purchase process. In the process, the online payment service provider processes the billing name, name and address of the data subject, the order number and date in accordance with its own data management rules.

The purpose of data transmission is to provide the online payment service provider with the transaction data necessary for the payment transaction initiated by the online payment service provider related to the purchase.

Legal basis for data transfer: performance of the contract concluded between you and the Data Controller pursuant to Article 6(1)(b) of the Regulation, which includes payment by the buyer, and in the case of online payment, data transfer pursuant to this point is required for payment

Your rights during data processing

Within the period of data processing, you have the following rights in accordance with the provisions of the Regulation:

If you wish to exercise your rights, this will involve your identification, and the Data Controller will necessarily have to communicate with you. Therefore, for the purpose of identification, it will be necessary to provide personal data (but identification may only be based on data that the Data Controller already processes about you), and your complaints regarding data processing will be available in the Data Controller's email account within the period specified in this information regarding complaints. If you were our customer and would like to identify yourself for the purpose of complaint management or warranty administration, please also provide your order ID for identification. Using this, we can also identify you as a customer.

The Data Controller will respond to complaints related to data processing within 30 days at the latest.

Right to withdraw consent

You have the right to withdraw your consent to data processing at any time, in which case we will delete the data you have provided from our systems. However, please note that in the case of an order that has not yet been fulfilled, withdrawal may result in us not being able to deliver it to you. In addition, if the purchase has already been made, we cannot delete billing-related data from our systems based on accounting regulations, and if you have a debt to us, we may process your data based on our legitimate interest in collecting the debt even if you withdraw your consent.

Access to personal data

You have the right to receive feedback from the Data Controller as to whether your personal data is being processed and, if processing is in progress, you have the right to:

The purpose of exercising the right may be to establish and verify the lawfulness of data processing, therefore, in the event of multiple requests for information, the Data Controller may charge a fair fee in exchange for providing the information.

The Data Controller provides access to personal data by sending you the processed personal data and information by email after you have been identified. If you have registered, we provide access by logging into your user account to view and check the personal data processed about you.

Please indicate in your request whether you are requesting access to personal data or information related to data processing.

Right to rectification

You have the right to request that the Data Controller correct inaccurate personal data concerning you without delay.

Right to restrict data processing

You have the right to request that the Data Controller restrict data processing if one of the following applies:

Where processing is subject to restrictions, such personal data may be processed, with the exception of storage, only with the consent of the data subject, or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for important public interest reasons of the Union or of a Member State.

The data controller will inform you in advance (at least 3 working days before the restriction is lifted) about the lifting of the restriction on data processing.

Right to erasure - right to be forgotten

You have the right to have the Data Controller erase personal data concerning you without undue delay if one of the following reasons applies:

If the Data Controller has made personal data processed about you public for any legitimate reason and is obliged to erase them for any of the reasons indicated above, it is obliged to take reasonable steps, taking into account available technology and the cost of implementation, including technical measures, to inform other data controllers processing the data that you have requested the erasure of links to the personal data in question or of copies or replications of these personal data.

Erasure does not apply if data processing is necessary:

Right to object

You have the right to object at any time to the processing of your personal data based on legitimate interests, on grounds relating to your particular situation. In such a case, the Controller shall not process the personal data any longer, unless it demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.

If the processing of personal data is carried out for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for this purpose, including profiling insofar as it is related to direct marketing. If you object to the processing of personal data for the purpose of direct marketing, the personal data shall no longer be processed for this purpose.

Right to portability

If the data processing is carried out by automated means or if the data processing is based on your voluntary consent, you have the right to request from the Data Controller to receive the data you have provided to the Data Controller, which the Data Controller will make available to you in xml, JSON, or csv format, if this is technically feasible, you may request that the Data Controller transmit the data in this form to another data controller.

Automated decision-making

You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal effects concerning you or similarly significantly affects you. In such cases, the Controller shall take suitable measures to safeguard the rights, freedoms and legitimate interests of the data subject, including at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to object to the decision.

The above does not apply if the decision:

Logging into the data protection register

According to the provisions of the Infotv., the Data Controller had to report certain data processing operations to the data protection register. This reporting obligation ceased on May 25, 2018.

Data security measures

The Data Controller declares that it has taken appropriate security measures to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage, as well as against inaccessibility resulting from changes in the technology used.

The Data Controller will do everything within its organizational and technical capabilities to ensure that its Data Processors also take appropriate data security measures when working with your personal data.

Legal remedies

If you believe that the Data Controller has violated any legal provision relating to data processing or has not fulfilled any of your requests, you may initiate an investigation procedure with the National Data Protection and Freedom of Information Authority in order to terminate the allegedly unlawful data processing (correspondence address: 1363 Budapest, Pf. 9., e-mail: ugyfelszolgalat@naih.hu, telephone numbers: +36 (30) 683-5969 +36 (30) 549-6838; +36 (1) 391 1400).

We also inform you that in the event of a violation of the legal provisions relating to data processing, or if the Data Controller has not fulfilled any of your requests, you may file a civil lawsuit against the Data Controller in court. 

Modification of data processing information

The Data Controller reserves the right to amend this data management information in a way that does not affect the purpose and legal basis of the data management. By using the website after the amendment comes into force, you accept the amended data management information.

If the Data Controller intends to carry out further data processing in relation to the collected data for a purpose other than the purpose for which it was collected, it will inform you of the purpose of the data processing and the following information prior to further data processing:

Data processing can only begin after this, if the legal basis for data processing is consent, you must also consent to data processing in addition to being informed.