Fanbase customer service
From Monday to Friday, from 9:00 a.m. to 4:00 p.m
E-mail:
Messenger
FAQ - Frequently asked questions
When will I receive the product I ordered?
You can find the estimated delivery time right on the product page or in your shopping cart.
After placing your order, we'll email you a confirmation with the exact delivery date.
You can easily track your order anytime using the link in the email.
After placing your order, we'll email you a confirmation with the exact delivery date.
You can easily track your order anytime using the link in the email.
What shipping and payment methods are available?
You can find all available shipping and payment methods, along with their descriptions, on this page.
How can I modify my order?
If you need to make changes to an existing order, please contact us via email or chat.
How can I cancel my order?
The easiest way to cancel your order is through our order tracking page. You can also cancel by emailing or chatting with us and providing your order details.
Will I receive an invoice for my order?
For every order, you will receive an electronic invoice with VAT, sent to your email address.
My product arrived damaged. What are my options?
Please contact us via email or chat.
I would like to return a product. What do I need to do?
Please contact us via email or chat.
Do you have a loyalty program?
We reward our Fanbase customers' loyalty with FanTokens. On this subpage, we've compiled information on how you can earn Tokens.
