GENERAL TERMS AND CONDITIONS (GTC)

https://fanbaseshop.eu - effective from this date: 2024-07-01

Preamble

Welcome to our website! Thank you for trusting us with your purchase!

If you have any questions about these General Terms and Conditions, the use of the website, individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: details of the Service Provider (Seller, Company)

Name : Fanbase Kft.

Headquarters : 4029 Debrecen, Fényes udvar 13, 7th floor, door 24

Mailing address : 4029 Debrecen, Fényes udvar 13, 7th floor, door 24

Store, collection point address : 4031 Debrecen, Harsona Street 60. Fanbase Kft. warehouse

Registration authority : Debrecen Court of Appeals

Company registration number : 09-09-032723

Tax number : 29202342-2-09

Representative : Sándor Barta

Phone number : +36 20 419 79 33

Email : info@fanbaseshop.eu

Website : https://fanbaseshop.eu

Hosting provider details

Name : Rackforest Zrt.

Headquarters : 1132 Budapest, Victor Hugo Street 11, 5th floor, B05001.

Contact : +36 1 211 0044 info@rackforest.com

Website : https://rackforest.com/

Concepts

Goods : included in the offer of the Website and intended for sale on the Website:

• movable property, including water, gas and electricity in containers, bottles or other forms of packaging in limited quantities or with a specified capacity, and
• a movable thing that incorporates or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the good would not be able to perform its functions (hereinafter referred to as: goods containing digital elements)

Goods containing digital elements : movable goods that incorporate or are connected to digital content or a digital service in such a way that the goods would not be able to perform their functions in the absence of the digital content or digital service concerned.

Digital content : data produced or provided in digital form

Parties : Seller and Buyer jointly

Consumer : a natural person acting for purposes outside his/her independent occupation and economic activity, who buys, orders, receives, uses, uses goods or is the recipient of commercial communication or offers related to goods. For the purposes of the rules on the conciliation body – with the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC – a consumer is a non-governmental organization, religious legal entity, condominium, housing cooperative, acting for purposes outside his/her independent occupation and economic activity, in addition to the above, which buys, orders, receives, uses, uses goods or is the recipient of commercial communication or offers related to goods. For the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter: Regulation (EU) 2018/302], a consumer is also an undertaking that is a customer under Regulation (EU) 2018/302.

Consumer contract : a contract where one of the parties is a consumer

Functionality : the ability of a good containing digital elements, digital content or digital service to perform functions appropriate to its purpose

Manufacturer : the producer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, and any person who presents himself as the manufacturer by indicating the name, trademark or other distinctive sign of the Goods.

Interoperability : the ability of a good, digital content or digital service containing digital elements to work together with hardware and software that is different from that with which the same type of good, digital content or digital service is typically used.

Compatibility : the ability of a good, digital content or digital service containing digital elements to work together, without the need for modification, with hardware or software with which the same type of goods, digital content or digital services are commonly used.

Website : this website, which is used to conclude the contract

Contract : A purchase and sale contract concluded between Seller and Buyer through the Website and electronic mail.

Durable data carrier : any device that enables the consumer or the business to store data addressed to him personally in a way that is accessible in the future and for a period of time appropriate to the purpose of the data, and to display the stored data in an unchanged form

Means enabling communication between distant parties : a means suitable for making a contractual declaration in the absence of the parties – in order to conclude a contract. Such means include, in particular, a form with or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax and a means providing access to the Internet.

Distance contract : a consumer contract concluded within the framework of a distance selling system organised for the provision of the Goods or services under the contract, without the simultaneous physical presence of the parties, whereby, in order to conclude the contract, the contracting parties use exclusively a means of communication between persons at a distance.

Entrepreneur : a person acting in the course of his profession, independent occupation or business activity

Buyer/You : the person concluding a contract by making a purchase offer through the Website.
 
Warranty : In the case of contracts concluded between the consumer and the business (hereinafter referred to as: consumer contract) pursuant to the Civil Code,

1. a guarantee for the performance of the contract, which the enterprise voluntarily undertakes for the proper performance of the contract in addition to or in the absence of its legal obligation, and
2. mandatory warranty based on the law

Purchase Price : the consideration paid for the Goods and the provision of digital content.

Relevant legislation

 The Contract is governed by the provisions of Hungarian law, and in particular the following laws apply:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods
• Decree 10/2024. (VI.28.) of the Minister of Interior on the definition of the scope of durable consumer goods subject to mandatory warranty
• Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses    
• Decree No. 19/2014 (IV.29.) of the Ministry of National Economy on the procedural rules for handling warranty and guarantee claims regarding goods sold under a contract between a consumer and a business
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the right to informational self-determination and freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market and amending Regulations 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the provision of digital content and the provision of digital services

Scope and acceptance of the GTC

The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter referred to as the “GTC”), in addition to the provisions of the applicable mandatory legal regulations. Accordingly, these GTC contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the deadlines for performance, the terms of delivery and payment, the liability rules, and the conditions for exercising the right of withdrawal.

The technical information necessary for using the Website, which is not contained in these GTC, is provided by other information available on the Website.

You are required to familiarize yourself with the provisions of these GTC before finalizing your order. 

Language of the contract, form of the contract

The language of the contracts covered by these GTC is Hungarian.

Contracts covered by these GTC are not considered written contracts and are not filed by the Seller.

E-invoice

Our company uses electronic invoicing in accordance with Section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoicing.

Prices

Prices are stated in euros (EUR) and include VAT according to the buyer's country (gross prices). The possibility that the Seller may modify the prices for business policy reasons cannot be ruled out. Modification of prices does not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller shall act in accordance with the “Procedure for incorrect price” clause of the GTC.

Procedure in case of incorrect price

The following are considered to be clearly incorrectly displayed prices:

• Price 0 EUR,
• a price reduced by a discount, but incorrectly calculated compared to the discount percentage listed next to the original price (e.g.: in the case of a Product priced at EUR 100, a 20% discount is displayed, but instead of the correct EUR 80, the Product is incorrectly offered for EUR 50, which is reduced based on an incorrect calculation and not according to the percentage).

In the event of an incorrect price being indicated, the Seller will offer the option of purchasing the Goods at the real price, with which information the Buyer may decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.

Complaints handling and legal enforcement options

The consumer may submit a claim for warranty, product warranty or guarantee related to the Goods or an objection to the elimination of an individual right or interest violation (consumer complaint pursuant to the Consumer Protection Act) regarding the conduct, activity or omission of the Seller or a person acting in the interest or benefit of the Seller directly related to the distribution or sale of the goods to consumers, via the following contact details and methods:

• In person orally at the following address: Hungary, 4031 Debrecen, Harsona Street 60. Fanbase Kft. warehouse
• Customer service opening hours:

Monday: 09:00-16:00
 Tuesday: 09:00-16:00
 Wednesday: 09:00-16:00
 Thursday: 09:00-16:00
 Friday: 09:00-16:00
 Saturday: closed
 Sunday: closed

• In writing via the following website: https://fanbaseshop.eu
• In writing via the following email address: info@fanbaseshop.eu
• In writing by post: Hungary, 4029 Debrecen, Fényes udvar 13, 7th floor, door 24

The Seller is not obliged to handle the consumer's warranty, product warranty or guarantee claim according to the rules of the Consumer Complaints Act, but according to separate legislation.

The consumer may communicate his complaint under the Consumer Protection Act, which is an objection to the elimination of an individual right or interest violation regarding the conduct, activity or omission of the enterprise or a person acting in the interest or benefit of the enterprise directly related to the distribution or sale of goods to consumers, orally or in writing to the enterprise - with the exception of claims for warranty of goods, product warranty or guarantee.

The enterprise is obliged to immediately examine the oral complaint and, if necessary, remedy it . If the consumer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the enterprise is obliged to immediately record the complaint and its position on it and, in the case of an oral complaint communicated in person, to hand over a copy of it to the consumer on site. In the case of an oral complaint communicated by telephone or using other electronic communications services, it is obliged to send it to the consumer within 30 days at the latest - in accordance with the provisions relating to the response to a written complaint - simultaneously with the substantive response. Otherwise, it is obliged to proceed with the written complaint as follows.

The enterprise shall , unless otherwise provided by a directly applicable legal act of the European Union, respond to the written complaint in writing and take measures to communicate it within thirty days of its receipt in a substantiated manner . In the event of rejection of the complaint, the enterprise shall inform the consumer in writing of the authority or conciliation body with which the complaint may be initiated, depending on its nature. The information shall also include the seat, telephone and internet contact details and mailing address of the competent authority or the conciliation body at the consumer's place of residence or stay. The information shall also include whether the enterprise has made a general declaration of submission to the decision of the Conciliation Body.

If a potential consumer dispute between the Seller and the consumer is not resolved during negotiations, the following legal remedies are open to the consumer:

Consumer protection procedure

Complaints can be filed with the consumer protection authorities. If a consumer notices a violation of his/her consumer rights, he/she is entitled to file a complaint with the consumer protection authority competent for his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offices competent for the consumer's place of residence, a list of which can be found here: http://www.kormanyhivatalok.hu/

Judicial proceeding

The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation board procedure

If your consumer complaint is rejected, you have the right to contact the Conciliation Board competent for your place of residence or stay, or the one you indicated in your application. The condition for initiating the procedure of the conciliation board is that the consumer attempts to resolve the dispute directly with the company concerned.

The conciliation body – unless the consumer requests a personal hearing – shall hold the hearing online, without personal presence, via an electronic device that simultaneously provides audio and video transmission (hereinafter: online hearing).

The company is obliged to cooperate in the conciliation body procedure, within the framework of which we are obliged to send our response to the conciliation body within the deadline when called upon by the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the company is obliged to ensure the participation of the person authorised to conclude a settlement at the hearing. The company's authorised representative to conclude a settlement must participate online at the online hearing. If the consumer requests a personal hearing, the company's authorised representative to conclude a settlement must participate at least online at the hearing.

More information about the Conciliation Boards is available here: https://www.bekeltetes.hu

Contact details of the respective territorially competent Conciliation Bodies:

Conciliation Board procedure for persons not considered consumers

According to the Consumer Protection Act, a consumer is a civil organization, religious legal entity, condominium, housing cooperative acting for purposes outside its independent occupation and economic activity, which purchases, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offers related to the goods, and is considered a consumer in the context of the Conciliation Board procedure.

The Arbitration Board is authorized to verify and examine the existence of consumer quality. The rules of procedure written under the Arbitration Board are applicable.

Online dispute resolution platform

The European Commission has created a website where consumers can register and settle their disputes related to online purchases by filling out a request, avoiding court proceedings. This way, consumers can enforce their rights without being hindered by distance, for example.

If you wish to make a complaint about a Product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.
 On the portal, you and the trader against whom you have a complaint can jointly select the dispute resolution body you wish to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

Pursuant to Section 1 (1) of the Copyright Act LXXVI of 1999 (hereinafter: the Copyright Act), the website is considered a work of authorship, and therefore all parts of it are protected by copyright. Pursuant to Section 16 (1) of the Copyright Act, the unauthorized use of graphic and software solutions, computer programs on the website, or the use of any application with which the website or any part of it can be modified is prohibited. Any material may be taken from the website and its database only with the written consent of the copyright owner, with reference to the website and indication of the source. The copyright owner: Fanbase Kft.

Other reviews

• The reviews that appear on "reviews about us" and "product pages" are all opinions from real customers.
• You can submit your review on a page accessible via a unique link sent to the email address provided at the time of purchase.
• Customers have 30 calendar days to do this after receiving their package.
• The submitted reviews will appear immediately after submission, without moderation or special permission.
• A subsequent, administrator moderation will take place if the opinion described in the submitted review does not reflect reality. Moderation will not take place simply because the given opinion is negative.
• The buyer has the option to modify the rating they have submitted through our customer service.
• We use the unweighted arithmetic average calculation method to summarize the evaluations.
• At the end of the review, the reviewer can decide whether they would like their review to be displayed "Anonymous", with their full name, or with their last name abbreviated and their first name in full.

Partial invalidity, code of conduct

If any clause of the GTC is legally incomplete or invalid, the remaining clauses of the contract shall remain valid and the provisions of the relevant laws shall apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the operation of goods containing digital elements and the applicable technical protection measures

The availability of the servers providing the data displayed on the website is over 99.9% per year. Regular backups are made of the entire data content, so that in the event of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriate encryption, and we use hardware support built into the processor for its encoding.

Information on the essential characteristics of the Goods

We provide information about the essential features of the Goods available for purchase on the website in the descriptions of each Goods.

Correction of data entry errors - Responsibility for the accuracy of the data provided

During the ordering process, you have the opportunity to modify the data you have entered before finalizing the order (by clicking the back button in the browser, the previous page will open, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to enter the data you have entered accurately, as the Goods will be invoiced and delivered based on the data you have provided. Please note that an incorrectly entered e-mail address or the storage space of the mailbox may result in the lack of delivery of the confirmation and may prevent the conclusion of the contract. If the Buyer has finalized his order and discovers an error in the data provided, he must initiate the modification of his order as soon as possible. The Buyer may notify the Seller of the modification of the incorrect order by sending a letter from the e-mail address provided when ordering, or by calling the Seller.

Using the website

Purchase does not require registration.

Selecting the Product

By clicking on the product categories on the website, you can select the desired product family, and within that, the individual Goods. By clicking on the individual Goods, you will find the photo, article number, description, and price of the Goods. In case of purchase, you must pay the price listed on the website. 

Add to cart

After selecting the Product, you can click the "Add to Cart" button to place any number of Products into the cart without incurring any obligation to purchase or pay, as placing the Product in the cart does not constitute an offer.

We recommend that you add the Goods to the basket even if you are not sure whether you want to purchase the given Goods, because this will allow you to see with one click which Goods you have selected at the given moment, and you can view and compare them on one screen. The contents of the Basket can be freely modified until the order is finalized - until the "Finalize Order" button is pressed - and any Goods can be removed from the basket, new Goods can be added to the basket, or the desired quantity can be changed.

If you add the selected Product to the Cart, a separate window will pop up with the text “Product added to cart”. If you do not wish to select more Products, click the “Continue to cart” button! If you would like to view the selected Product again or add another Product to the cart, click the “Back to Product” button!

View Cart

While using the website, you can check the contents of your cart at any time by clicking on the “View Cart” icon at the top of the website. Here you can remove the selected Goods from the cart or change the quantity of the Goods. After the modification, the system will display the information corresponding to the data you have changed, including the price of the Goods added to the cart.
 If you do not wish to select additional Goods and add them to the cart, you can continue shopping by clicking the “Proceed to checkout” button.

Enter customer details

 After pressing the “Proceed to checkout” button, the contents of the cart and the total purchase price to be paid by you for the purchase of the Goods you have selected will be displayed. In the “Delivery methods” box, you must indicate whether you wish to collect the ordered Goods in person (personal collection) or request delivery. In the case of delivery, the system will indicate the delivery fee, which you are required to pay when placing an order. 

In the "Order details" text box, you can enter your full name, address, e-mail address, and phone number. In the "Delivery methods" text box, the system automatically stores the data entered in the "Order details" section. If you request delivery to a different address, please click the "I will provide a different delivery address" button. In the "Order notes for the administrator" text box, you can enter any additional information you want.

Order overview

After filling in the above text boxes, you can continue the ordering process by clicking the "Continue to the next step" button, or you can delete/correct the data entered so far by clicking the "Modify" button. You can return to the contents of the Cart by clicking the "Modify Cart" button. If you click the "Save" button, you will be taken to the "Payment Methods" page. Here you can see a summary of the data you previously entered, including the contents of the Cart, user, billing and shipping data and the amount you have to pay (you cannot change these data here, unless you click the "Modify" button).

Finalizing the order (making a quote)

If you are satisfied that the contents of the shopping cart correspond to the Goods you wish to order and that your details are correct, you can complete your order by clicking on the “ Order ” button. The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to these GTC, you are considered the bidder. 

By pressing the " Order " button, you expressly acknowledge that your offer shall be deemed to have been made and that your statement - if confirmed by the Seller in accordance with these GTC - entails a payment obligation. The Seller is obliged to immediately confirm the receipt of the order to the Buyer electronically. If this confirmation does not reach the Buyer within the expected deadline, depending on the nature of the service, calculated from the sending of the Buyer's order, but no later than within 48 hours, the Buyer is exempted from the offer or contractual obligation.

Order processing, contract formation

Orders are processed in two stages. You can place your order at any time. You will first receive an automatic confirmation of your order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail contains incorrect information about you (e.g. name, delivery address, telephone number, etc.), you are obliged to inform us of this fact by e-mail immediately - at the same time as providing the correct information. If you do not receive the automatic confirmation e-mail within 24 hours of placing your order, please contact us, as it is possible that your order has not been received by our system for technical reasons.

After sending your offer, the Seller will confirm your offer via a second email. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your email system (second confirmation, acceptance of offer).

Shipping and payment methods

You can find out about the current shipping and payment methods for your country of delivery here:

shipping and payment information

Completion deadline

The general delivery deadline for the order is a maximum of 30 days from the date of order confirmation . In the event of a delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not deliver within the additional deadline, the Buyer is entitled to withdraw from the contract. For each delivery method, we will always indicate the delivery deadline that may differ from the general delivery deadline.

Reservation of rights, ownership clause

If you have previously ordered Goods and have not received them during delivery (excluding the case where you exercised your right of withdrawal), or the Goods have been returned to the Seller with an undeliverable indication, the Seller shall make the fulfillment of the order conditional on the advance payment of the purchase price and delivery costs.
 
 The Seller may withhold the delivery of the Goods until it is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of his/her Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to the conversion, bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

Consumer information

Information on the consumer buyer's right of withdrawal

According to Section 8:1. Paragraph 1. Point 3 of the Civil Code, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered a consumer, so legal entities cannot exercise the right of withdrawal without giving reasons!
 
 According to Section 20 of Government Decree 45/2014. (II. 26.), the consumer is entitled to the right of withdrawal without giving reasons. The consumer can exercise his right of withdrawal

a) In the case of a contract for the sale of Goods,
aa) the Goods,
b) in the case of the sale of several Goods, if the individual Goods are provided at different times, the last Goods provided,

The consumer or a third party other than the carrier designated by the consumer may exercise this right within a period of 14 calendar days from the date of receipt of the goods .

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer for the conclusion of the contract.

If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (in particular those set out in Section 22 of the Government Decree) and about the declaration template in Annex 2, the withdrawal period specified above shall be extended by 12 months. If the Seller has provided the consumer with information on exercising the right of withdrawal within 12 months of the expiry of the withdrawal period, the period for withdrawal or termination shall expire on the 14th day following the provision of this information.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect or by using a declaration template that can be downloaded from the website.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends his/her declaration within the deadline.

In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within the deadline.

The consumer shall bear the burden of proving that he has exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's withdrawal statement on an electronic data medium upon its receipt. 

The Seller's obligations in the event of the consumer's withdrawal

Seller's refund obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days after the date on which the consumer became aware of the withdrawal. Please note that this provision does not apply to additional costs incurred by choosing a method of transport other than the least expensive standard method of transport.

Method of the Seller's refund obligation

In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same manner as the payment method used by the consumer. With the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay resulting from the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

Additional costs

If the consumer expressly chooses a method of transport other than the least expensive standard method of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to reimburse up to the amount of the general shipping rates indicated. 

Right of retention

The Seller may withhold the amount due to the Consumer until the Consumer has returned the Goods or has proven beyond doubt that they have been returned; whichever is earlier. We are unable to accept shipments sent by cash on delivery or courier. 

In the event of withdrawal or termination of the consumer's obligations

Return of Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), he is obliged to return the Goods immediately, but no later than fourteen days from the date of notification of withdrawal, or to hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed to have been completed within the deadline if the consumer sends the Goods before the deadline expires.

Bearing direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the Seller also sells the Goods in a business premises and the consumer exercises his right of withdrawal in person at the business premises of the business, he is entitled to return the Goods to the business at the same time. If the consumer terminates a contract for the provision of services concluded outside the business premises or between distant parties after the commencement of performance, he is obliged to pay the business a fee proportional to the services provided up to the date of notification of the termination to the business. The amount to be paid by the consumer in proportion shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the consumer proves that the total amount determined in this way is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or by post.

Consumer liability for depreciation

The consumer is liable for any depreciation resulting from use exceeding that necessary to establish the nature, characteristics and functioning of the Goods.

If, according to the applicable laws, the right of withdrawal cannot be exercised or can only be exercised with conditions, the Buyer is not entitled to trial use either.

The right of withdrawal cannot be exercised in the following cases:

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.):

1. after the service has been fully performed, however, if a contract creates a payment obligation for the consumer, this exception can only be invoked if the performance has begun with the consumer's express prior consent and the consumer's acknowledgement that he will lose his right of withdrawal as soon as the business has fully performed the contract;
2. in respect of a Product or service whose price or fee cannot be influenced by the financial market undertaking and is subject to possible fluctuations during the period specified for exercising the right of withdrawal;
3. in the case of non-prefabricated Goods that have been produced to the consumer's instructions or at his express request, or in the case of Goods that have been clearly tailored to the consumer;
4. with regard to Goods that are perishable or have a short shelf life;
5. in respect of Goods in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery;
6. in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
7. in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
8. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repairs or maintenance work;
9. in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
10. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
11. in the case of contracts concluded at public auction;
12. in the case of a contract for the provision of accommodation, other than a residential service, a contract for transport, car rental, catering or a service related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
13. with regard to digital content provided on a non-tangible medium, if the Seller has commenced performance with the express prior consent of the consumer, and the consumer has simultaneously declared his acknowledgement of the fact that he will lose his right of withdrawal after commencement of performance, and the business has sent a confirmation to the consumer.

Information on product warranties and warranties regarding the guarantee of conformity of goods in relation to consumer contracts

This section of the consumer information has been prepared on the basis of the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 to Government Decree 45/2014 (II.26.)

The Consumer Information applies exclusively to Buyers who are considered consumers; the rules applicable to buyers who are not considered consumers are included in a separate chapter.

Requirements for performance in accordance with the contract in the case of a consumer contract

Requirements for conformity with the contract in general for goods sold under consumer contracts and goods containing a digital element

The Goods and the performance must comply with the requirements set out in Government Decree 373/2021. (VI.30.) at the time of performance.  

For the performance to be considered in accordance with the contract, the Goods that are the subject of the contract must

• must comply with the description, quantity, quality, type and functionality, compatibility, interoperability and other characteristics specified in the contract
• must be suitable for any purpose specified by the consumer, which the consumer has brought to the attention of the Seller at the latest when concluding the contract and which the Seller has accepted
• must have all accessories, user manuals - including commissioning instructions, installation instructions and customer service support - specified in the contract, and
• must provide the updates specified in the contract.

In order for the performance to be considered in accordance with the contract - furthermore - the Goods that are the subject of the contract

• must be suitable for the purposes prescribed by law, technical standard or, in the absence of a technical standard, the applicable code of conduct for the same type of Goods
• must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect - in particular in terms of functionality, compatibility, accessibility, continuity and safety - which are customary for Goods of the same type, taking into account any public statement made by the Seller, its representative or another person involved in the supply chain regarding the specific characteristics of the Goods, in particular in an advertisement or on a label
• must have the accessories and instructions that the consumer can reasonably expect - including packaging and installation instructions - and
• must comply with the characteristics and description of the Goods presented by the company as a sample, model or made available as a trial version prior to the conclusion of the contract.

The Goods need not comply with the above public statement if the Seller proves that

• he did not know the public statement and did not need to know it
• the public statement has been appropriately corrected by the time of conclusion of the contract, or
• the public statement could not have influenced the decision of the entitled person to conclude a contract.

Defective performance of the contract for the sale of goods

The Seller shall perform defectively if the defect in the goods results from improper installation, provided that:  

a) the commissioning is part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or

b) the installation had to be carried out by the consumer and the improper installation is the result of deficiencies in the installation instructions provided by the Seller - or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, according to the sales contract, the goods are put into operation by the Seller or the putting into operation takes place under the Seller's responsibility, the performance shall be deemed to be completed by the Seller when the putting into operation is completed.

If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or a digital service over a specified period of time, the Seller is liable for a defect in the digital content of the goods if the defect occurs or becomes detectable within two years of the performance of the goods in the case of continuous provision for a period not exceeding two years.

Requirements for conformity with the contract for goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of and receives updates to the digital content of the goods or the digital service related to them, including security updates, which are necessary to maintain the conformity of the goods with the contract.  

The Seller is obliged to make the update available if the purchase contract

• provides for a one-time supply of the digital content or digital service, then it can reasonably be expected by the consumer, taking into account the type and purpose of the goods and digital elements, the individual circumstances and the nature of the contract; or
• If the digital content provides for continuous provision over a specified period, then in the case of continuous provision not exceeding two years, it must be provided for a period of two years from the date of delivery of the goods.

If the consumer fails to install the updates provided within a reasonable time, the Seller shall not be liable for any defect in the goods if it results solely from the failure to apply the relevant update, provided that:

a) the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and

b) the failure to install the update by the consumer or the incorrect installation of the update by the consumer is not due to a deficiency in the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifically informed that a specific property of the goods differs from that described here, and the consumer separately and expressly accepted this difference when concluding the sales contract.

Requirements for contractual performance in the case of the sale of digital content sold under a consumer contract

The Seller shall provide the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.

The service is deemed to be provided when the digital content or any solution necessary to access it or suitable for downloading it has been delivered to the consumer or to a physical or virtual device selected by the consumer for this purpose.

The Seller must ensure that the consumer is notified of and receives updates to the digital content, including security updates, that are necessary to maintain the conformity of the digital content or digital service with the contract.

If the contract provides for the continuous supply of digital content over a specified period of time, the conformity of performance with respect to the digital content must be ensured throughout the entire duration of the contract.

If the consumer fails to install the updates provided by the Seller within a reasonable time, the Seller shall not be liable for any failure of the service if it results solely from the failure to apply the relevant update, provided that

• the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
• The failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a deficiency in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of concluding the contract, the consumer was specifically informed that a specific feature of the digital content deviates from the requirements specified herein, and the consumer separately and expressly accepted this deviation at the time of concluding the contract.

The Seller shall be deemed to have performed defectively if the defect in the digital content service results from its improper integration into the consumer's digital environment, provided that:

• the integration of the digital content was carried out by the Seller or the integration was carried out under the responsibility of the Seller; or
• the digital content must be integrated by the consumer and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or a digital service over a specified period of time, the Seller is liable for a defect in the digital content if the defect occurs or becomes detectable during the period specified in the contract.

If the contract provides for a single service or a series of individual service acts, it shall be presumed, unless proven otherwise, that the defect recognized by the consumer within one year from the date of performance already existed at the time of performance. However, the Seller shall not perform defectively if it proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and informed the consumer of this in a clear and comprehensible manner prior to the conclusion of the contract.

The consumer is obliged to cooperate with the Seller in order to ensure that the Seller, using the means technically available and requiring the least intervention by the consumer, can verify that the fault is caused by the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate, after the Seller has informed him of this obligation in a clear and comprehensible manner prior to the conclusion of the contract, the burden of proof lies with the consumer.

• the defect detected within one year of performance already existed at the time of performance, or
• a service affected by a defect recognized during the contractual period was not in conformity with the contract during the period of performance of the service under the contract.

Warranty

In what cases can you exercise your right to a warranty?

In the event of defective performance by the Seller, you may assert a warranty claim against the Seller in accordance with the Civil Code and, in the case of a consumer contract, with Government Decree 373/2021 (VI.30.).

What rights do you have based on your warranty claim?

You may – at your choice – make the following warranty claims:

You may request repair or replacement, unless the fulfillment of the claim you have chosen is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or - as a last resort - you may withdraw from the contract.

You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it shall be presumed, until proven otherwise, that a defect discovered within one year of the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, warranty and guarantee rights are usually different from the general rules. In the case of used goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent, as a result of which it cannot be assumed that a used good can have the same quality as a newly purchased one. On this basis, the Buyer can only enforce his warranty rights in relation to defects that are in addition to defects resulting from use and arose independently of them. If the used good is defective and the Buyer, who is a Consumer, was informed of this at the time of purchase, the Service Provider is not liable for the known defect.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the Goods in perfect condition and the seriousness of the breach of contract.

The consumer is also entitled - depending on the severity of the breach of contract - to request a proportional reduction of the consideration or to terminate the purchase contract if

• the Seller has not carried out the repair or replacement, or has carried it out but has not fulfilled the following conditions in whole or in part
  • The Seller must ensure the return of the exchanged goods at its own expense.
  • if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.
• refused to make the goods conform to the contract
• a repeated failure to perform occurred, despite the Seller's attempts to make the goods conform to the contract
• the defect in performance is of such gravity that it justifies an immediate price reduction or immediate termination of the sales contract, or
• the Seller has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable time or without significant prejudice to the consumer.

If the consumer wishes to terminate the sales contract citing defective performance, the Seller has the burden of proving that the defect is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until the Seller fulfills its obligations regarding the conformity of the performance and defective performance.

The general rule is that:

• The Seller must ensure the return of the exchanged goods at its own expense.
• if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.

The reasonable period of time for the repair or replacement of the goods shall be calculated from the time the Consumer notified the business of the defect.

The consumer must make the goods available to the business for repair or replacement.

The reduction of the consideration is proportionate if its amount is equal to the difference between the value due to the Consumer in the event of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the purchase contract under the warranty can be exercised by means of a legal statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of them, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods that comply with the contract.

If the Consumer terminates the purchase contract in whole or in part of the goods supplied under the purchase contract,

• the Consumer must return the affected goods to the Seller at the Seller's expense and
• the Seller must immediately refund the purchase price paid for the goods concerned to the Consumer as soon as the Seller has received the goods or proof of return of the goods.

Within what deadline can you assert your warranty claim?

You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be considered a defect reported without delay. However, please note that you may no longer assert your warranty rights after the two-year limitation period from the performance of the contract.

The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.

The limitation period for warranty claims for the part of the Goods affected by the replacement or repair shall start anew. This rule shall also apply if a new defect arises as a result of the repair.

If the subject of the contract between the consumer and the business is a used item, the parties may agree on a shorter limitation period; a limitation period shorter than one year cannot be validly stipulated in this case either.

Against whom can you assert your warranty claim?

You may assert your warranty claim against the Seller.

What other conditions are there for enforcing your warranty rights?

Within one year from the date of delivery, there is no other condition for asserting your warranty claim other than notification of the defect, if you prove that the Goods were provided by the Seller. However, after one year from the date of delivery, you are obliged to prove that the defect you have identified already existed at the time of delivery.

Product warranty

In what cases can you exercise your product warranty rights?

In the event of a defect in a movable item (Goods), you may - at your choice - assert a warranty claim or a product warranty claim in accordance with the rules of the Civil Code.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective Goods.

In what cases is the Product considered defective?

Goods are defective if they do not meet the quality requirements in force at the time of their release or if they do not have the properties specified in the description provided by the manufacturer.

Within what deadline can you assert your product warranty claim?

You may assert your product warranty claim within two years from the date the Product was placed on the market by the manufacturer. After this period, you will lose this right.

Who can you claim product warranty against?

You can exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as: manufacturer).

What is the rule of proof when asserting a product warranty claim?

In the event of a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed it on the market.

In what cases is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that:

• the Goods were not manufactured or placed on the market as part of its business activities, or
• the defect was not detectable at the time of placing on the market according to the state of science and technology, or
• the defect in the Goods results from the application of a law or mandatory official regulation.

The manufacturer only needs to prove one reason to be exempted.

Please note that you can simultaneously assert a warranty claim against the company and a product warranty claim against the manufacturer for the same defect. If your product warranty claim is successful, you can only assert your warranty claim against the manufacturer for the replaced product or the part of the product affected by the repair.

Warranty

In what cases can you exercise your warranty rights?

Based on Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods, the Seller is obliged to provide a warranty in the event of the sale of new durable consumer goods (e.g. technical items, tools, machines) listed in Annex 1 of Decree 10/2024. (VI.28.) IM on the definition of the scope of durable consumer goods subject to mandatory warranty, as well as their accessories and components within the scope specified therein (hereinafter - in this section - collectively referred to as consumer goods).

The rights arising from the warranty can be enforced with a warranty certificate, which cannot be conditioned by the consumer returning the opened packaging of the consumer goods. In the event that the warranty certificate is not made available to the consumer, the conclusion of the contract shall be deemed proven if the consumer presents the document proving the payment of the consideration – an invoice or receipt issued under the Value Added Tax Act. In this case, the rights arising from the warranty can be enforced with the document proving the payment of the consideration.

In addition, the Seller may voluntarily assume a warranty, in which case it must provide a warranty statement to the buyer who is a Consumer.

The warranty statement must be made available to the Consumer on a durable medium, no later than the time of delivery of the goods.

The warranty statement must state:

• a clear statement that in the event of defective performance of the goods, the Consumer is entitled to exercise the statutory warranty rights free of charge, and that these rights are not affected by the warranty
• the name and address of the person liable for the guarantee
• the procedure to be followed by the Consumer to enforce the warranty
• the designation of the goods to which the warranty applies and
• the terms of the warranty,
• the purchase price of the Goods.

What rights do you have and within what time limit in the event of a mandatory warranty?

Warranty rights

The Buyer may claim repair or replacement based on his warranty rights, may request a price reduction in cases provided for by law, or may ultimately withdraw from the contract if the obligor has not undertaken to repair or replace, is unable to fulfill this obligation within the appropriate deadline, while protecting the interests of the entitled party, or if the entitled party's interest in repair or replacement has ceased.

The Buyer may, at his/her choice, report his/her warranty claim directly at the Seller's registered office, any of its locations, branches, or the repair service indicated by the Seller on the warranty card.

Validation deadline

The warranty claim can be asserted during the warranty period, the warranty period is according to Government Decree 151/2003. (IX. 22.):

1. two years for a sales price of HUF 10,000 but not exceeding HUF 250,000,
2. Three years for sales prices above 250,000 HUF.

Failure to meet these deadlines will result in loss of rights, however, in the event of repair of the consumer product, the warranty period will be extended from the date of handover for repair by the time during which the Buyer was unable to use the consumer product as intended due to the defect.

The warranty period begins upon delivery of the consumer product to the Buyer, or if the installation is carried out by the Seller or its agent, on the date of installation.

If the Customer puts the consumer product into operation more than six months after delivery, the warranty period begins on the day of delivery of the consumer product.

Rules for handling warranty claims

When handling the repair, the Seller must strive to complete the repair within 15 days. The deadline for repair begins upon receipt of the consumer product.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

If, during the first repair of the consumer product during the warranty period, the Seller determines that the consumer product cannot be repaired, the Seller shall, unless otherwise instructed by the Buyer, replace the consumer product within eight days. If the consumer product cannot be replaced, the Company shall refund the purchase price indicated on the warranty card or, failing that, on the proof of payment of the consumer product presented by the Consumer - an invoice or receipt issued under the Value Added Tax Act - to the Consumer within eight days.

By accepting the GTC, the Customer consents to the provision of information electronically or in another manner suitable for proof of receipt by the Customer.

If the Seller is unable to repair the consumer product within 30 days:

• if the Buyer has consented to this, the repair can be performed at a later date, or
• if the Buyer does not consent to the later performance of the repair or has not made a statement in this regard, the consumer goods must be replaced within eight days after the thirty-day deadline has expired without result, or
• If the Buyer does not consent to the later performance of the repair or has not made a statement in this regard, but there is no possibility of replacing the consumer product, the Seller is obliged to refund the purchase price indicated on the warranty card, or in the absence thereof, on the document proving the payment of the consumer product presented by the consumer - an invoice or receipt issued under the Value Added Tax Act - to the consumer within eight days following the unsuccessful expiration of the thirty-day repair deadline.

If the consumer product is defective for the 4th time - unless otherwise specified by the consumer - the Seller is obliged to replace the consumer product within eight days. If it is not possible to replace the consumer product, the enterprise is obliged to refund the purchase price indicated on the warranty card, or, failing that, on the document proving the payment of the consumer product presented by the consumer - an invoice or receipt issued under the Value Added Tax Act - to the consumer within eight days.

Consumer goods with fixed connections that are subject to mandatory warranty, or that weigh more than 10 kg or cannot be carried as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the removal and installation, as well as the delivery and return will be provided by the company or - in the case of a request for repair directly validated at the repair service - by the repair service.

Warranty exclusions

The regulations written under the section "Rules for handling warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, caravans with trailers, trailers, and motorized watercraft.

However, in the case of these Goods, the Seller must also strive to fulfill the repair request within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

How does the warranty relate to other warranty rights?

The warranty applies in addition to warranty rights (product and accessory warranties). The fundamental difference between general warranty rights and warranties is that in the case of a warranty, the burden of proof is more favorable to the consumer.

The Seller's voluntary warranty undertaking may not contain conditions for the consumer during the mandatory warranty period that are more disadvantageous than the rights guaranteed by the mandatory warranty rules. However, the conditions of the voluntary warranty may be freely determined thereafter, but the warranty in this case may not affect the consumer's rights arising from the law, including those based on the warranty of goods.

Exchange request within three business days

The three-day exchange requirement also applies to sales through an online store. The three-day exchange requirement can be applied to new durable consumer goods, according to which, if someone applies for an exchange requirement within 3 working days, the seller must interpret this as meaning that the Goods were already defective at the time of sale and must replace the Goods without further action.

When is the Seller released from its warranty obligation?

The Seller is only exempt from its warranty obligation if it proves that the cause of the defect occurred after performance.

Please note that you can assert a warranty claim and a product warranty claim at the same time, in parallel, for the same defect. However, if you have once successfully asserted a claim for defective performance for a given defect (for example, the company replaced the product), you may no longer assert a claim for the same defect on another legal basis.

Information on product warranties and material warranties regarding the guarantee of conformity of goods for Buyers who are not consumers

General rules for warranty rights

A Buyer who is not a consumer may – at his/her choice – make the following warranty claims:

You may request repair or replacement, unless the fulfillment of the claim you have chosen from these is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or the Buyer may repair the defect at the Seller's expense or have it repaired by someone else or - as a last resort - may withdraw from the contract.

You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave a reason for it.

In the case of used goods, warranty and guarantee rights are usually different from the general rules. In the case of used goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent, as a result of which it cannot be assumed that a used good can have the same quality as a newly purchased one. On this basis, the Buyer can only enforce his warranty rights in relation to defects that are in addition to defects resulting from use and arose independently of them. If the used good is defective and the Buyer, who is a Consumer, was informed of this at the time of purchase, the Service Provider is not liable for the known defect.

In the case of buyers who are not consumers, the warranty period is 1 year, which starts on the day of performance (transfer).

Product Warranty and Guarantee

The product warranty and the mandatory guarantee apply only to buyers who are considered consumers.

If the Seller voluntarily provides a warranty for a given Product, this will be indicated separately when purchasing the Product.

If the manufacturer provides a manufacturer's warranty for the Goods that also applies to customers who are not consumers, it can be enforced directly with the manufacturer.